Contact us
For hotel-only inquiries or assistance you can contact our ROBINSON.com Service Centre from Monday to Friday, between 10 a.m. and 6 p.m. UTC+00:00.
We are happy to help you: +44 204 578 0909 (English language only).
You can also contact us by email us at international.service@robinson.com.
- To receive hotel offers by email, please fill in this form.
- If you have booked a package holiday, please contact your tour operator.
- If you are a travel agency please contact your hotline.
- Interested in working at ROBINSON? Click here to view the latest openings.
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Questions concerning your booking
Have you already booked your trip but still have questions, particular requests or comments concerning your booking? Give us a call or write an email, we are happy to help you.
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Consumer Dispute Resolution
Robinson Club GmbH does not currently participate in a voluntary alternative dispute resolution procedure under the Consumer Dispute Resolution Act. Please note that the European platform for online dispute resolution (ODR platform) will be discontinued and cease to exist as of July 20, 2025.
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How to raise a concern
For more information, click here.
