Contact us
For hotel-only inquiries or assistance you can contact our ROBINSON.com Service Centre from Monday to Friday, between 10 a.m. and 6 p.m. UTC+00:00.
We are happy to help you: +44 204 578 0909 (English language only).
You can also contact us by email us at international.service@robinson.com.
- To receive hotel offers by email, please fill in this form.
- If you have booked a package holiday, please contact your tour operator.
- If you are a travel agency please contact your hotline.
- Interested in working at ROBINSON? Click here to view the latest openings.
-
Questions concerning your booking
Have you already booked your trip but still have questions, particular requests or comments concerning your booking? Give us a call or write an email, we are happy to help you.
-
European online dispute resolution platform
The European Commission provides a platform for online consumer dispute resolution at ec.europa.eu/consumers/odr/. Robinson Club GmbH does not currently participate in this voluntary, alternative dispute resolution process. For this reason, our customers are unable to use the European Online Dispute Resolution Platform.
-
How to raise a concern
For more information, click here.
