Currently, the entry regulations of numerous countries change almost every hour. As soon as a country changes its entry requirements and therefore entry is no longer possible for you as a customer, we proactively cancel your bookings and inform you immediately.
All information about the Coronavirus and current rebooking or cancellation options can be found here.
Imagine waking up to your favourite view of the mountains or the sea, or walking just a short distance to the restaurant to enjoy the tasty delights on offer, or even taking a quick dip in the pool right next door in the evening hours – the ROBINSON select your room option makes it all possible*.
Select your desired room and book it via the interactive map. We shall do our utmost to fulfil your wish. The actual room allocation will take place upon your arrival. Simply pay when checking in (15 € /per night / per room). But do not worry, only the first 14 nights will count in the resort - if you stay longer there are no further costs for your selected room. This offer is currently only valid for selected clubs and should be available in all our clubs as soon as possible.
When booking the selected room of your choice, it is possible to specify and reserve the exact location and even the exact room number. By means of filter criteria, it is possible to select the building, floor and popular features such as the morning sun, evening sun, pool proximity and much more on the map. In contrast to the customer’s non-binding request, the allocation of the room is guaranteed. (In rare cases, the club resort may not be able to provide the selected room due to internal operating procedures. In this case, an equivalent replacement room will be allocated without charge.)
Usually 48 hours after a firm booking and up to 5 days before arrival.
The booking details must be sent to the club resort by the tour operator and the reservation number included in the booking details must match the reservation number listed on your travel confirmation.
Arrival date, name of club resort, reservation number of the tour operator and/or the ROBINSON booking number, the surname of the first person named in the travel confirmation and e-mail address.
€ 15 per night and room for the first 14 nights - additional nights are free. Outside the euro zone, the respective value is calculated in local currency. Due to currency fluctuations, the price in Euro may be higher or lower.
Presently, no means of payment need be deposited when booking the selected room. Payment is made locally at the respective club resort.
Please try again or alternatively contact the club resort directly.
Simply present the booking confirmation (online or printed version) of the room you have booked directly at check-in. If you have not received an e-mail confirmation of your booking, the selected room has not been reserved.
The selected room can be cancelled or changed free of charge up to 31 days before arrival. 50% of the contractually agreed price will be charged from 30 to 15 days before arrival and from 14 days before arrival, 100% of the contractually agreed price will be debited as a cancellation fee. Please contact your club resort directly regarding cancellations and change requests (you will find the contact details on the e-mail confirmation of the selected room booking).
Subject to room availability, it is possible to change the room upon arriving at the club resort. A reimbursement of fees paid is however excluded.
Option 1: Have you selected the proper club resort and arrival date and/or have you entered the reservation number correctly? Please check your travel documents.
Option 2: You may have tried to register too early. It may take up to 72 hours after booking for the system to detect your booking number. Please try again later.
Option 3: In rare cases, the booking reference provided to the hotel by your tour operator may not match your reservation number on the booking confirmation. Please contact the respective club resort (the contact details are on the e-mail confirmation of the selected room booking).
Please use the browsers Safari, Chrome or Mozilla Firefox to book your dream room. The application can't be displayed with Internet Explorer.
It is unfortunately too late. There must be at least 5 days between booking the request online and arrival.
Option 1: You have booked an economy room or a roomhopper. Unfortunately, this offer does not allow for the selected room category.
Option 2: There are no rooms available on this floor in this room category. Please choose another floor. You can only select a room of your choice in the room category you have booked.
Option 3: There are no rooms available in your room category according to the selected options. Please change the selection criteria.
Option 4: You have booked a family room consisting of 2 double rooms without connecting door – this option is unfortunately not available for technical reasons. Please contact the club resort.
If you have booked more than one room when you made your reservation, the selected room option is unfortunately not possible online. Please contact the booked club resort directly.
Your last name must match the spelling in your booking confirmation. If you have entered several surnames at the time of booking, you must enter them in the same way when registering.