ROBINSON STARS is the customer loyalty program of Robinson Club GmbH, which rewards the ROBINSON guests for their loyalty. Members receive selected monetary and non-monetary advantages both during and after their stay at a ROBINSON resort (or, if applicable, from Robinson Club GmbH programme partners too). The basis for membership in the ROBINSON STARS programme is the general membership conditions supplied here. These apply in equal measure to all members. Membership of ROBINSON STARS is free. By participating in this program, you agree to the terms and conditions of participation and confirm that you have read and understood them. 

1. Membership 

1.1 Eligible persons and bookings 

Eligible to join are solely individual natural persons aged 18 and over. Children and teenagers under 18 are excluded from the customer loyalty programme. Personal details entered must be correct and truthful and are to be substantiated upon request by Robinson Club GmbH. A member is the individual traveller/guest or interested party. In principle, collected Nights are recognised from all booking types accessible to the general public, independent of the booking method. The following booking types, which are only accessible to closed groups of individuals, are excluded: expedited bookings, employee bookings, family & friends bookings, group bookings, journalist bookings, advance payment (or house) bookings and voucher bookings. No legal claim for admission to participate in ROBINSON STARS exists. Robinson Club GmbH may deny membership to ROBINSON STARS without reason. 

1.2 Registration 

Registration and membership of the programme are completed solely via the customer account on the ROBINSON website (www.robinson.com) or in the ROBINSON App. Only one membership account may be opened and held per individual. Therefore, a customer account is a prerequisite for membership. The membership must be registered in addition to the customer account. 

1.3 Personal password 

Members enter a personal password during registration. This must meet specific criteria. Members must ensure that their password is not misused and that it does not become known to a third party. If members suspect that their password is being misused, they are required to notify Robinson Club GmbH immediately. In the case of damage which arises as a result of a culpable failure or delayed notification until the time of receipt of the notification, Robinson Club GmbH is liable only within the parameters of section 5.1 of these membership conditions. 

2. Collecting Nights 
 
2.1 General 

The Nights collected during a stay at a Robinson Club resort form the basis of calculation of ROBINSON STARS. This calculation only includes reported Nights. Cancelled bookings and so-called no-shows are excluded. 

2.2 General rules regarding the collection of Nights 

Nights must be actively collected. Members of the ROBINSON STARS programme can have nights credited to them in two ways: 

| By identifying themselves as ROBINSON STARS members when checking in at a Robinson Club resort. 

| By entering their booking information in the customer account on the ROBINSON website or in the ROBINSON App.

Nights are credited to a member’s account after departure when a member has identified him or herself as a member during check-in or after entering their information in the customer account on the ROBINSON website or in the ROBINSON App - but never before departure. 

2.3 Other customer loyalty programmes 

Bonus points, Status Credits or other billing units from other programmes run by Robinson Club GmbH or other TUI Group companies may not be included in the calculation or be accounted as part of the ROBINSON STARS programme. 

2.4 Transferring and trading Nights 

Nights may not be transferred to a third person. The sale, exchange, auctioning of or any other form of transferal of Nights to a third party is prohibited. Also prohibited is acting as an agent in the purchase or sale of Nights and the purchase of Nights from members or third parties, as well as the unauthorised use of Nights. If a member is found to be in violation of the above, Robinson Club GmbH has the right to deactivate the member’s account in accordance with section 1.4. 

2.5 Account status 

The current number of collected Nights and the current status level can be viewed in the Customer account on the ROBINSON website or in the ROBINSON App. 

2.6 Adding not already included holidays 

Members can view their credited stays/Nights in their customer account on the ROBINSON website or in the ROBINSON App where they also have the opportunity to add missing trips using the corresponding trip/process number, arrival date, and club name. This is only applicable from the day of the member registration upon confirmation of the registration link. Retroactive crediting of overnight stays prior to the registration date is not possible. 

2.7 Validity/expiry of Nights 

Nights collected for ROBINSON STARS (after registration according to 1.2) are valid for 3 business years. A business year runs from October 1st to September 30th of the following year. Nights outside of this valid period (the last 3 business years) are no longer valid and will expire. 

3. Status level and advantages 

3.1 Member status level 

The ROBINSON STARS programme includes different status levels. The respective status level is based on the number of Nights collected within the previous 3 business years. A business year is from 1 October to 30 September of the following year. The member’s status level is fixed during a single business year and cannot be downgraded. However, an upgrade to a higher status level is possible at any time within a fiscal year. At the start of the next fiscal year, the overnight stays will be recalculated accordingly, and the status level will be adjusted if necessary. 

• Members with 0-29 credited Nights within the last 3 business years receive ROBINSON STARS Classic status. 
• Members with 30-50 credited Nights within the last 3 business years reach the first status level and receive ROBINSON STARS White Status. 
• Members with 51-100 credited Nights within the last 3 business years reach the second status level and receive ROBINSON STARS Grey Status. 
• Members with over 100 credited Nights within the last 3 business years reach the third status level and receive ROBINSON STARS Black Status. 

 

3.2 Advantages 

Each status level unlocks different advantages or benefits. The current advantages are available on: www.robinson.com or in the ROBINSON App within the ROBINSON STARS area in the Customer Account. The advantages or benefits connected to a status level can be used in all ROBINSON CLUB resorts, insofar as nothing to the contrary is stated. No claim on individual advantages exists. In addition, Robinson Club GmbH expressly reserves the right to partially or completely alter, discontinue or replace advantages and benefits entirely or partially at any time and without providing reasons. Members will be informed of any imminent change by email. The advantages are for the respective member, are non-transferrable and may solely be claimed by the member. Any advantage which is not claimed during a trip with ROBINSON will become invalid and it will expire. Therefore, members are not entitled to the exchange of an advantage against another advantage nor the payment of an equivalent value in case of non-utilization of an advantage or the carrying over or crediting of an advantage to a later trip. 

4. Breach of membership conditions, account suspension and contract termination 

4.1 Cancellation, suspension, exclusion from programme participation 

4.1.1 Proper cancellation 

Members may cancel their membership at any time without being subject to a cancellation period by cancelling their membership by requesting it via the contact form within the customer account on the ROBINSON website or in the ROBINSON App, or informally in writing by email to stars@robinson.com. 

A proper cancellation by Robinson Club GmbH is possible without reason and only under adherence to a cancellation period of 4 weeks. 

4.1.2 Extraordinary cancellation 

Regardless of a ROBINSON STARS status, Robinson Club GmbH may invoke an immediate extraordinary cancellation as well as the exclusion from program participation for an important reason with effect for the future. An important reason is, in particular, a serious breach of the conditions of membership by the member. The same applies in the case of misuse as per section 2.8 as well as in the case of the supply of incorrect details, harassment or damaging behavior towards employees or customers (such as ROBINSON CLUB guests). This also applies to non-compliance with instructions from the respective staff at ROBINSON CLUB resorts. Except in the cases of § 323 paragraph 2 BGB (German Civil Code), an extraordinary cancellation is only permissible after the expiry of a deadline for resolution or unsuccessful warning. 
 
4.1.3 Deactivation and suspension from programme participation 

In the cases described in section 4.1.2, in place of exercising its right of termination Robinson Club GmbH may instead terminate an existing status level without notice by unilateral declaration. Robinson Club GmbH also has the right to suspend the member’s account in the cases described in section 4.1.2. The power of the suspension also exists when objective suspicious factors point to the existence of an important reason to allow for a period of time necessary for the appropriate examination of the facts. Claims on the part of the member on the grounds of a suspension which is justified according to the above regulations do not exist. 
Following a declaration of cancellation by Robinson Club GmbH, it is not possible to become a member of ROBINSON STARS again. The conditions of membership shall continue to apply after cancellation to complete termination of the relationship. 
 
4.2 Programme termination 

The Robinson Club GmbH reserves the right to discontinue ROBINSON STARS at any time and without reason and to terminate the membership contracts properly. Such terminations shall be subject to the provisions of section 4.1. 

5. Miscellaneous 

5.1 Liability 

The following applies to damages incurred from Robinson Club GmbH by members in connection with their membership: In the case of willful intent or gross negligence or in the event of a guarantee, liability is unlimited. In case of slight negligence, the liability in case of injury to life, body or health is likewise unlimited. In the case of a slightly negligent violation of essential contractual obligations, the liability is limited to material and financial loss resulting from the foreseeable, typically occurring damage. An essential contractual obligation is an obligation whose fulfilment is essential to the proper implementation of the contract and on whose adherence the member may regularly rely. Any further liability for damages is excluded – except claims according to the Product Liability Act. 

5.2 Data protection 

The personally identifiable information associated with membership is processed and used by Robinson Club GmbH for purposes serving the implementation of the programme. For further information on data protection, please refer to the separate data privacy policy: https://www.robinson.com/en/en/data-protection/  

5.3 Change of programme or membership conditions 

Robinson Club GmbH reserves the right to make changes or additions to the conditions of membership and the advantages at any time, provided that the member is not disadvantaged in this way. Damage claims by members against Robinson Club GmbH resulting from changes in country-specific law are excluded. Changes or amendments to these conditions of membership will be announced in writing. Changes or amendments to the conditions of membership are deemed to be approved if a participant does not object in writing within two months of receiving notification. We undertake to pay particular attention to such a consequence upon announcement. If a participant refuses to accept a change or amendment, his or her membership may be terminated by means of proper cancellation in accordance with section 4.1.1 of the conditions of membership. 

5.4 Law, court of jurisdiction 

German law exclusively applies. If a member does not have a general court in Germany, the court of jurisdiction is Hannover, Federal Republic of Germany. In addition, a member may also be prosecuted at his general court of jurisdiction or at any other place where he is legally responsible. 

Last updated 06/2025