Cookies are small data files that allow a website or a mobile app to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience. With our permission, cookies may be placed on our websites and mobile apps by other organisations.

What information we use

• Browser type and settings
• Information about the device and operating system used
• Information about cookies (e.g. cookie ID)
• User segmentation
• Other identifiers assigned to the device
• The IP address through which the device accesses our website or app
• Information about the activities that the user carries out with this device, including activities on tui.com and on websites and apps visited or used (e.g. event ID of a specific activity, event name and time, event source URL, transaction number or other item numbers that can only be traced by TUI)
• Information about the geographical location of the user or device when accessing a website or app
• Hashed email addresses.

The legal basis for the storage of cookies and similar technologies or for the storage of information in the end user's terminal equipment and access to this information is regularly based on your consent within the meaning of Art. 5 ePrivacy Directive (implemented in Germany by Section 25 (1) TTDSG) in conjunction with Art. 6 (1) lit. a) GDPR. If cookies are absolutely necessary for us to provide a function you have expressly requested (‘necessary cookies’), data processing is carried out in accordance with Art. 5 para. 3 ePrivacy Directive (implemented in Germany by Section 25 para. 2 no. 2 TTDSG). Further processing in accordance with data protection law is carried out in accordance with Art. 6 para. 1 GDPR. Information on further processing in accordance with data protection law by us or third-party providers can be found in our data protection

Our consent management (‘Settings’) offers you the option of deciding whether to set non-essential cookies and whether to allow further data processing based on Art. 6 para. 1 lit a) GDPR.

For example, we use cookies to do the following:

Improve the way our websites and mobile apps work

Cookies allow us to evaluate and improve the way our websites and mobile apps work so that we can personalise your experience and enable you to enjoy many of the useful features. For example, cookies help us keep track of which page you are visiting as you move through each stage of the booking process; they help us remember your preferences such as, for example, your last searches or listed vacation days and the contents of your online shopping cart.

Improve the performance of our websites and mobile apps

Cookies can help us to understand how our websites and mobile apps are used, for example, by telling us if you get any error messages when using the page, so that we can then test various designs of our website and mobile apps. Website analytics, including Google Analytics, provide information about the number of visitors to our website and mobile apps, which areas of our website and mobile apps are particularly popular, and whether there are trends such as, for example, a particular page is mostly viewed by people in a particular country. These cookies ultimately help us improve your visit to our website.

Provide relevant online advertising

We use cookies to provide online advertising that we believe to be of particular interest to you when visiting our websites, mobile apps and other websites. For example, these cookies help us suggest flights from your nearest airport, a vacation to a destination you are interested in, or propose products that you may like.

These cookies may collect information about your online behaviour, such as, for example, your IP address, the website from which you came to ours, as well as information about your order history or the contents of your shopping cart.

This means that you can see our advertising on our websites, mobile apps and websites of other companies. You can also see ads for other companies on our websites and mobile apps.

To help us provide online advertising that is really relevant to you we also link data we collect through cookies in your browser to other data we collect.

Measure the effectiveness of our marketing communications including online advertising

Cookies can tell us if you have seen a specific advertisement and how long ago that was. This information enables us to measure the effectiveness of our online advertising campaigns and check how many times an ad has been shown to you. This prevents us from constantly displaying the same advertisement. We also use cookies to measure the effectiveness of our marketing communications, such as whether you opened a marketing e-mail we sent you.

To defend against automated spam attacks

To protect legitimate interests in accordance with Art. 6 (1) f) GDPR (to maintain IT security, to defend against possible attacks, to determine the attractiveness of the websites and to optimise the content), we use cookies in some departments to prevent, for example, automated attacks from deliberately rendering our websites or individual functions unusable for you.

We link to third-party websites on our site if we consider them useful and helpful. You control the process by actively selecting the links included. When you leave our website, no further personal data is processed by us. The privacy policy of the website operator of the page you visit applies. We have no influence on the design of the information and processing at the link destination.

You can use your browser settings to accept or reject new cookies and delete existing cookies. You can also set your browser to notify you each time new cookies are stored on your computer or other device. More detailed information on how to manage cookies can be found on the All About Cookies  and Your Online Choices websites.

If you choose to disable some or all cookies, you may not be able to make full use of our websites or mobile apps. For example, you may not be able to add items to your cart, checkout, or use any of our products or services that otherwise require logging in.

The AdChoices icon is usually displayed if we display personalised advertisements on other companies' websites Clicking on this icon will provide you with a special tutorial on how to control your online advertising settings.

More information is available on the YourAdChoices website.

 
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This cookie notice replaces all previous versions. We may change the notice at any time, so please periodically check our website(s) for any updates. If the changes are significant, we will provide clearly identifiable update information on our website(s). In addition, if we deem this appropriate, we will send you an electronic notification of changes to our cookie notices.

Last update: July 2025