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        Familienurlaub, Cluburlaub mit der Familie, gemeinsame Erlebnisse

        TUI safety and hygiene standards

        Carefree travel with ROBINSON

        We can hardly wait to welcome you back to ROBINSON. We have not been idle during our break and have used the time to prepare ourselves in the best possible way for your visit. In order to ensure that your stay with us is as carefree and relaxed as ever, TUI has drawn up a 10-point plan for the reopening to be implemented in all our club resorts. Your health and that of our ROBINS is of paramount importance to us.  
        The plan includes such measures as organisation, capacity planning and hygiene in addition to covering intensive training of local staff. With our health and safety management we want to offer you the best possible protection against infections in our club resorts.   

        FAQ - ROBINSON in the Club ( status August 2020)

        TUI press release on the 10-point plan

        A 10-point plan for club resort operations in times of coronavirus

        1. Online Check-In

        Holidaymakers can soon make check-in contactless at many hotels by checking in online via the hotel's website or via their smartphone.

        Eine vierköpfige Familie sitzt um das Tablet herum und schaut sich gespannt die ROBINSON App an.
        Ein Paar was dem Sonnenuntergang entgegen paddelt

        2. Distance rule

        In public areas such as in the restaurants, corridors or gyms, all employees are required to keep a distance of 1.5 to two metres between them and the guests.

        3. Personnel planning

        Staff will work together in fixed teams in order to reconstruct possible infection chains.

        Einer der ROBINS steht vor einem Pärchen und unterhält sich mit ihnen
        Ein Romantischer Tisch für zwei

        4. Restaurant

        To limit the number of guests in restaurants capacities will be significantly reduced. Tables will be set up at a minimum distance of 1.5 metres apart.

        5. Extension of opening hours

        In order to provide sufficient space for all guests, the opening hours of restaurants and other resort facilities will be extended.

        Mann und Frau sitzen zusammen beim Essen im Strandrestaurant
        Tenniskurse für Kinder im ROBINSON Club Apulia.

        6. Entertainment and activities

        Only events, sports and entertainments involving a small number of participants and without close contact will be made available. Golf or tennis, for example, can take place, but football tournaments cannot. The spa offer will be adapted and childcare will be organised according to new standards in line with the requirements of the destinations.

        7. Expansion of disinfectant dispensers

        The number of dispensers will be significantly increased so that guests and employees can disinfect their hands at all important contact points. For example, all locations where food and drink is offered, sports facilities and in the lobby area.

        ROBINSON CLUB DAIDALOS, Front-Suite Meerblick, Balkon mit Sitzgruppe

        8. Room cleaning

        Extensive new cleaning practices will be put in place to provide the best possible protection against potential Covid-19 viruses. All rooms will be thoroughly deep cleaned before the arrival of guests and the same intensely robust cleaning protocols will be applied during every guest change over.

        9. Restriction of self-service

        Self-service offers such as buffets will be reduced to a minimum. Wherever possible, food and beverages will be served to guests by staff wearing protective masks.

        Paar sitzt an einem gedeckten Tisch im Restaurant und wird von einer Mitarbeiterin bedient

        10. Training by independent auditors

        TUI will train all employees in its own hotels. The first training documents will be made available this week.