Carefree travel with ROBINSON
We can hardly wait to welcome you back to ROBINSON. We have not been idle during our break and have used the time to prepare ourselves in the best possible way for your visit. In order to ensure that your stay with us is as carefree and relaxed as ever, TUI has drawn up a 10-point plan for the reopening to be implemented in all our club resorts. Your health and that of our ROBINS is of paramount importance to us.
The plan includes such measures as organisation, capacity planning and hygiene in addition to covering intensive training of local staff. With our health and safety management we want to offer you the best possible protection against infections in our club resorts.
A 10-point plan for club resort operations in times of coronavirus
1. Online Check-In
Holidaymakers can soon make check-in contactless at many hotels by checking in online via the hotel's website or via their smartphone.
2. Distance rule
In public areas such as in the restaurants, corridors or gyms, all employees are required to keep a distance of 1.5 to two metres between them and the guests.
3. Personnel planning
Staff will work together in fixed teams in order to reconstruct possible infection chains.
4. Restaurant
To limit the number of guests in restaurants capacities will be significantly reduced. Tables will be set up at a minimum distance of 1.5 metres apart.
5. Extension of opening hours
In order to provide sufficient space for all guests, the opening hours of restaurants and other resort facilities will be extended.
6. Entertainment and activities
Only events, sports and entertainments involving a small number of participants and without close contact will be made available. Golf or tennis, for example, can take place, but football tournaments cannot. The spa offer will be adapted and childcare will be organised according to new standards in line with the requirements of the destinations.
7. Expansion of disinfectant dispensers
The number of dispensers will be significantly increased so that guests and employees can disinfect their hands at all important contact points. For example, all locations where food and drink is offered, sports facilities and in the lobby area.
8. Room cleaning
Extensive new cleaning practices will be put in place to provide the best possible protection against potential Covid-19 viruses. All rooms will be thoroughly deep cleaned before the arrival of guests and the same intensely robust cleaning protocols will be applied during every guest change over.
9. Restriction of self-service
Self-service offers such as buffets will be reduced to a minimum. Wherever possible, food and beverages will be served to guests by staff wearing protective masks.
10. Training by independent auditors
TUI will train all employees in its own hotels. The first training documents will be made available this week.