Can’t decide right now?With ROBINSON you have 3 days to cancel your booking free. This free cancellation period only applies if the departure is no sooner than 35 days and if it is a TUI Deutschland product (TUI D; XTUI is excluded). How do I know if I can cancel free?
On the website on which you booked your holiday you will find the information "3 days free cancellation" beneath the total amount of the respective offer.How do I cancel the booking?
Simply send us an email at firstname.lastname@example.org with the following information (found in the booking confirmation): name, address, email address, and reference number. We will verify your request and cancel your holiday free if the above conditions apply. Which offers are excluded?
Excluded are any XTUI products as well as bookings that are confirmed after a binding request. Homepage