INFORMATION CONCERNING CORONAVIRUS (COVID 19)

CURRENT REBOOKING AND CANCELLATION OPTIONS

• Fully safe - rebooking options for new bookings

  Conditions:

  • Valid for all new bookings 
  • Not valid for existing bookings
  • Booking period: from now until 30.09.2020
  • Travel period: from now until 31.12.2020
  • Free rebooking until 14 days before arrival (last rebooking day 16.12.2020) at the current price
  • Possibility of rebooking on trips up to and including 31.10.2021

   

• Rebooking campaign for selected destinations extended until October 2020

  For all existing bookings, with arrival between 01.09. and 31.10.2020 to Egypt, Tunisia, Morocco, Cape Verde and Asia, we offer a free rebooking. Should you wish to postpone your trip, you can rebook your trip free of charge up to 14 days before arrival.

  Terms and conditions:

  • Valid only for existing bookings with arrival from 01.09. to 31.10.2020 to Egypt, Tunisia, Morocco, Cape Verde and Asia
  • Not valid for new bookings 
  • Rebooking is free of charge until 14 days before arrival at the current price (last day of action is 16.10.2020)
  • If the tour price increases, the down payment amount will not be increased
  • Until further notice, the remaining payment for travel to the above mentioned countries will only be collected 7 days before arrival
  • Rebooking to other dates, destinations and summer 2021 is possible

   

• Information for all travelers

  The clubs are opening successively, with a comprehensive action plan that meets the highest safety and hygiene standards.

  Here you will find a list of the opening dates:

  Austria

  • ROBINSON Club Amadé opens on 19 June: all trips up to and including 18 June will be cancelled.
  • ROBINSON Club Landskron opens on 20 June: all trips up to and including 19 June will be cancelled.
  • ROBINSON Club Schlanitzen Alm opens on 27 June: all trips up to and including 26 June will be cancelled

  Italy

  • ROBINSON Club Apulia opens on 27 June: all trips up to and including 26 June are cancelled.
     

  Portugal

  • ROBINSON Club Quinta da Ria opens on 17 June: all trips up to and including 16 June are cancelled.
     

  Spain

  • ROBINSON Club Cala Serena opens on 20 June: all trips up to and including 19 June will be cancelled.
  • ROBINSON Club Jandia Playa opens on 1 July: all trips up to and including 30 June will be cancelled.
  • ROBINSON Club Esquinzo Playa opens on 1 July: all trips up to and including 30 June are cancelled.
     

  Greece

  • ROBINSON Club Daidalos opens on 1 July: all trips up to and including 30 June are cancelled.
  • ROBINSON Club Kyllini Beach opens on 3 July: all trips up to and including 2 July will be cancelled.
  • ROBINSON Club Ierapetra opens on 15 July: all trips up to and including 14 July are cancelled.
     

  Turkey

  • ROBINSON Club Nobilis opens on 1 July: all trips up to and including 30 June are cancelled.
  • ROBINSON Club Camyuva will open on 17 April 2021: all trips by the operator  up to and including 1 November will be cancelled. 
  • ROBINSON Club Pamfilya opens on 31 July: all trips up to and including 30 July are cancelled.
  • ROBINSON Club Sarigerme Park opens on 31 July: all trips up to and including 30 July are cancelled.

   

  For the other countries:

  Tunisia (Club Djerba Bahiya),

  • Trips with arrival dates up to and including 31 July 2020 will be cancelled.

  Egypt (Club Soma Bay), Morocco (Club Agadir)

  • Trips with arrival dates up to and including 31 August 2020 will be cancelled.

  Cape Verde (Club Cabo Verde), Thailand (Club Khao Lak)

  • Trips with arrival until 31 August 2020 will be cancelled
     

  Maldives (Club Maldives, Club Noonu)

  • Club Maldives. Trips with arrivals up to and including 30 September 2020 will be cancelled.
  • Club Noonu. Trips with arrivals up to and including 31 August 2020 will be cancelled.

  +++If there are any changes in your travel arrangements, we will contact you proactively.+++

   

  Rebooking options for all trips until 31 August 2020

  For all trips with arrival before 31.08. we offer a free rebooking option at the current price. 

   

• Information on the registration obligation and possible corona tests for travellers

  Some destinations require travelers to register and provide information about themselves and their whereabouts before entering the country. Enclosed you will find up-to-date information on which countries are affected and how to obtain documents and further information on entry. We recommend that you check the latest travel and security information from the Federal Foreign Office well in advance of your departure!

  Greece and Islands (Club Ierapetra, Club Kyllini Beach, Club Daidalos): 

  Entry into Greece is possible again from 01.07.2020. According to the current entry regulations for Greece, entry is only permitted if an electronic entry form is submitted to the Greek authorities 48 hours in advance. You can find this form here: https://travel.gov.gr/#/ Alternatively, travellers can fill in the form via the mobile App Visit Greece, which is available in the Play Store and the App Store.

  Upon arrival in Greece, selective corona tests are carried out and should be completed quickly. Until the test results are available, the Greek authorities recommend that the tested visitors pay attention to "social distancing" in the hotel and at their holiday destination for 24 hours and observe the distance rules also known from your country.

   

  Italy (Club Apulia):

  In some southern Italian regions there is currently a registration obligation in connection with COVID-19, including the region of Puglia, where our Club Apulia is located. Before entering these regions, travelers are required to fill out registration documents and submit them to the local authorities 48 hours before departure/start of travel. Please note the following:

   

  • It is obligatory to fill in a self-assessment form which can be downloaded online from the institutional website of the Region (available in Italian and English). The completed form must be sent by e-mail to the ASL Prevention Department (Health Offices) of the province where you are staying.
  • Please note: the form is NOT available in printed form on board the plane or ship. The form must be completed 48 hours before your departure for Italy. The form must be kept and carried in paper or PDF format for the entire duration of your stay. It is also necessary to keep the list of places you have visited and people you have met or visited during your stay for 30 days.
  • Registration form for Puglia  https://www.sanita.puglia.it/autosegnalazione-coronavirus

  Address of the Club Apulia for the form:
  ROBINSON Club Apulia
  Loc. Fontanelle
  73059 Ugento (LE)
  Please send your completed registration document to: protocollo.sispnord@ausl.le.it

  Spain and Islands (Club Cala Serena, Club Esquinzo Playa, Club Jandia Playa)

  Since 1 July 2020, according to a resolution of the Spanish government, a form has to be filled out in the Spain Travel Health Portal for health checks, which generates a QR code that must be presented upon entry. This can also be done via the free SpTH app. The registration can be done at the earliest 48 hours before intended entry. For a transitional period, a paper form can still be filled out upon entry. The form and the possibility to download the app can be found here: https://www.spth.gob.es/

  When entering Spain, a health check is carried out by measuring temperature, evaluation by the health authorities and a visual inspection of the traveller. Persons with a temperature of more than 37.5 °C or other abnormalities are subjected to a more detailed examination.