Currently, the entry regulations of numerous countries change almost every hour. As soon as a country changes its entry requirements and therefore entry is no longer possible for you as a customer, we proactively cancel your booking and inform you immediately.
For all existing bookings, with arrival between 01.09. and 31.10.2020 to Egypt, Tunisia, Morocco, Cape Verde and Asia, we offer a free rebooking. Should you wish to postpone your trip, you can rebook your trip free of charge up to 14 days before arrival.
Terms and conditions:
The clubs are opening successively, with a comprehensive action plan that meets the highest safety and hygiene standards.
Here you will find a list of the opening dates:
For the other countries:
Tunisia (Club Djerba Bahiya),
Egypt (Club Soma Bay), Morocco (Club Agadir)
Cape Verde (Club Cabo Verde), Thailand (Club Khao Lak)
Maldives (Club Maldives, Club Noonu)
+++If there are any changes in your travel arrangements, we will contact you proactively.+++
Rebooking options for all trips until 31 August 2020
For all trips with arrival before 31.08. we offer a free rebooking option at the current price.
Some destinations require travelers to register and provide information about themselves and their whereabouts before entering the country. Enclosed you will find up-to-date information on which countries are affected and how to obtain documents and further information on entry. We recommend that you check the latest travel and security information from the Federal Foreign Office well in advance of your departure!
Greece and Islands (Club Ierapetra, Club Kyllini Beach, Club Daidalos):
Entry into Greece is possible again from 01.07.2020. According to the current entry regulations for Greece, entry is only permitted if an electronic entry form is submitted to the Greek authorities 48 hours in advance. You can find this form here: https://travel.gov.gr/#/ Alternatively, travellers can fill in the form via the mobile App Visit Greece, which is available in the Play Store and the App Store.
Upon arrival in Greece, selective corona tests are carried out and should be completed quickly. Until the test results are available, the Greek authorities recommend that the tested visitors pay attention to "social distancing" in the hotel and at their holiday destination for 24 hours and observe the distance rules also known from your country.
Italy (Club Apulia):
In some southern Italian regions there is currently a registration obligation in connection with COVID-19, including the region of Puglia, where our Club Apulia is located. Before entering these regions, travelers are required to fill out registration documents and submit them to the local authorities 48 hours before departure/start of travel. Please note the following:
Address of the Club Apulia for the form:
ROBINSON Club Apulia
73059 Ugento (LE)
Please send your completed registration document to: firstname.lastname@example.org
Spain and Islands (Club Cala Serena, Club Esquinzo Playa, Club Jandia Playa)
Since 1 July 2020, according to a resolution of the Spanish government, a form has to be filled out in the Spain Travel Health Portal for health checks, which generates a QR code that must be presented upon entry. This can also be done via the free SpTH app. The registration can be done at the earliest 48 hours before intended entry. For a transitional period, a paper form can still be filled out upon entry. The form and the possibility to download the app can be found here: https://www.spth.gob.es/
When entering Spain, a health check is carried out by measuring temperature, evaluation by the health authorities and a visual inspection of the traveller. Persons with a temperature of more than 37.5 °C or other abnormalities are subjected to a more detailed examination.