Dear customers,
Currently, the entry regulations of numerous countries change almost every hour. As soon as a country changes its entry requirements and therefore entry is no longer possible for you as a customer, we proactively cancel your bookings and inform you immediately.
All information about the Coronavirus and current rebooking or cancellation options can be found here.
Dear customers,
Currently, the entry regulations of numerous countries change almost every hour. As soon as a country changes its entry requirements and therefore entry is no longer possible for you as a customer, we proactively cancel your bookings and inform you immediately.
CURRENT REBOOKING AND CANCELLATION OPTIONS
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Notes for travellers starting their journey before 30 April 2020
TUI Deutschland has decided to suspend its worldwide travel programme until 30 April 2020. We will therefore cancel all trips up to and including 30 April and inform you as soon as possible.
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Notes for travellers starting their journey from 1st to 31st May 2020
Customers with travel beginning between 01. and 31.05.2020 can have their planned journey rebooked without any fees. To do this, we will actively contact you - you do not have to do anything. You can rebook your trip planned for May free of charge to another travel date, hotel or destination at the current daily rate.
Conditions:
- Valid for all bookings with start of trip 01.05. until 31.05.2020
- Not valid for non refundable rates
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Notes for travelers who have booked after 29.02. or would like to book now
+++ Free cancellation or rebooking up to 14 days before departure +++
Book your trip with ROBINSON - with the certainty of a highly professional crisis management and without risk. For all trips booked with us in the campaign period from 29 February to 18 April 2020, we offer you a free cancellation or rebooking option up to 14 days before departure. If the situation in the country of your choice is aggravated by the coronavirus and you do not wish to take the trip, you can rebook or cancel with us free of charge. Please note our terms and conditions!
- Valid only for new ROBINSON bookings
- Non-refundable rates are excluded from the promotion
- Travel period from now until 31 October 2020
- Not valid for existing bookings
- Free rebooking / cancellation until 14 days before departure, the free cancellation period ends on 30 April 2020
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Notes for travelers who booked before 29.02.
If you have booked your trip before 29.02.2020, the rebooking and cancellation conditions stated in your travel contract will continue to apply, provided that there are no travel restrictions on the part of the Federal Foreign Office (see Information from the Federal Foreign Office). We monitor events around the world around the clock and react immediately if the situation in a travel country changes. We will then re-evaluate the situation, take appropriate measures and inform you accordingly.