Dear customers,
Currently, the entry regulations of numerous countries change almost every hour. As soon as a country changes its entry requirements and therefore entry is no longer possible for you as a customer, we proactively cancel your booking and inform you immediately.
CURRENT REBOOKING AND CANCELLATION OPTIONS
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Fully safe - rebooking options for new bookings
Conditions:
- Valid for all new bookings
- Not valid for existing bookings
- Booking period: from now until 31 October 2020
- Travel period: from now until 31 October 2021
- Free rebooking until 14 days before arrival (last rebooking day 16 October 2021) at the current price
- Possibility of rebooking on trips up to and including 31 October 2021
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Information for all travelers
The clubs are opening successively, with a comprehensive action plan that meets the highest safety and hygiene standards.
Here you will find a list of the opening dates:
Austria
- ROBINSON Club Amadé opens on 19 June
- ROBINSON Club Landskron opens on 20 June
- ROBINSON Club Schlanitzen Alm opens on 27 June
ROBINSON Club Alpenrose Zürs opens on 6 December 2020
Switzerland
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ROBINSON Club Arosa opens on 12 December 2020
Italy
- ROBINSON Club Apulia opens on 27 June
Portugal
- ROBINSON Club Quinta da Ria opens on 17 June
Spain
- ROBINSON Club Cala Serena will close from 26 October to 17 December 2020: trips up to and including 17 December will be cancelled.
- ROBINSON Club Jandia Playa opens on 1 July
- ROBINSON Club Esquinzo Playa: travels can be booked again.
Greece
- ROBINSON Club Daidalos opens on 1 July
- ROBINSON Club Kyllini Beach opens on 3 July
- ROBINSON Club Ierapetra opens on 15 July
Turkey
- ROBINSON Club Nobilis opens on 1 July
- ROBINSON Club Camyuva will open on 17 April 2021: all trips up to and including 1 November will be cancelled.
- ROBINSON Club Pamfilya will open on 23 April 2021: all trips of the tour operator up to and including 1 November will be cancelled.
- ROBINSON Club Sarigerme Park will open on 30 April 2021: all the operator's trips up to and including 30 October will be cancelled.
For the other countries:
Tunisia (Club Djerba Bahiya),
- ROBINSON Club Djerba Bahiya opens on 27 March 2021: all trips up to and including 1 November 2020 will be cancelled.
Egypt (Club Soma Bay)
- All trips up to and including 15 November will be cancelled.
Morocco (Club Agadir)
- All trips up to and including 30 November will be cancelled.
Cape Verde (Club Cabo Verde)
- All trips up to and including 15 November will be cancelled.
Thailand (Club Khao Lak)
- All trips up to and including 15 November will be cancelled.
Maldives (Club Maldives, Club Noonu)
- Club Maldives. Trips with arrivals up to and including 31 October 2020 will be cancelled.
- Club Noonu opens on 28 October. Trips from 28 October onwards can be booked regularly.
+++If there are any changes in your travel arrangements, we will contact you proactively.+++
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Information on the registration obligation and possible corona tests for travellers
Some destinations require travelers to register and provide information about themselves and their whereabouts before entering the country. Enclosed you will find up-to-date information on which countries are affected and how to obtain documents and further information on entry. We recommend that you check the latest travel and security information from the Federal Foreign Office well in advance of your departure!
Greece and Islands (Club Ierapetra, Club Kyllini Beach, Club Daidalos):
Entry into Greece is possible again from 01.07.2020. According to the current entry regulations for Greece, entry is only permitted if an electronic entry form is submitted to the Greek authorities 48 hours in advance. You can find this form here: https://travel.gov.gr/#/ Alternatively, travellers can fill in the form via the mobile App Visit Greece, which is available in the Play Store and the App Store.
Upon arrival in Greece, selective corona tests are carried out and should be completed quickly. Until the test results are available, the Greek authorities recommend that the tested visitors pay attention to "social distancing" in the hotel and at their holiday destination for 24 hours and observe the distance rules also known from your country.
Italy (Club Apulia):
In some southern Italian regions there is currently a registration obligation in connection with COVID-19, including the region of Puglia, where our Club Apulia is located. Before entering these regions, travelers are required to fill out registration documents and submit them to the local authorities 48 hours before departure/start of travel. Please note the following:
- It is obligatory to fill in a self-assessment form which can be downloaded online from the institutional website of the Region (available in Italian and English). The completed form must be sent by e-mail to the ASL Prevention Department (Health Offices) of the province where you are staying.
- Please note: the form is NOT available in printed form on board the plane or ship. The form must be completed 48 hours before your departure for Italy. The form must be kept and carried in paper or PDF format for the entire duration of your stay. It is also necessary to keep the list of places you have visited and people you have met or visited during your stay for 30 days.
- Registration form for Puglia https://www.sanita.puglia.it/autosegnalazione-coronavirus
Address of the Club Apulia for the form:
ROBINSON Club Apulia
Loc. Fontanelle
73059 Ugento (LE)
Please send your completed registration document to: protocollo.sispnord@ausl.le.itSpain and Islands (Club Cala Serena, Club Esquinzo Playa, Club Jandia Playa)
Since 1 July 2020, according to a resolution of the Spanish government, a form has to be filled out in the Spain Travel Health Portal for health checks, which generates a QR code that must be presented upon entry. This can also be done via the free SpTH app. The registration can be done at the earliest 48 hours before intended entry. For a transitional period, a paper form can still be filled out upon entry. The form and the possibility to download the app can be found here: https://www.spth.gob.es/
When entering Spain, a health check is carried out by measuring temperature, evaluation by the health authorities and a visual inspection of the traveller. Persons with a temperature of more than 37.5 °C or other abnormalities are subjected to a more detailed examination.